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IT Specialist - ADC Complaints at National Bank of Pakistan
National Bank of Pakistan (NBP), known as "The Nation's Bank," plays a crucial role in fostering the financial well-being of Pakistan. With its vast local and international network, NBP is one of the country’s largest and most influential banks, driving socioeconomic growth and contributing to the nation's development. As part of its ongoing transformation into a future-fit, agile, and sustainable institution, NBP is seeking a talented and experienced professional to join its team as an IT Specialist in the ADC Complaints division, based in Karachi.
This is an exciting opportunity for IT professionals with a strong background in Alternate Delivery Channels (ADC), customer support, and banking systems, to make a significant impact on customer satisfaction and service delivery.
Position Overview
Educational Requirements
To be considered for this role, candidates must have:
- A minimum of graduation or equivalent from an HEC-recognized university/college/institute.
- Candidates with a Master’s degree and/or relevant certifications will be given preference.
Experience Requirements
The ideal candidate should have:
- At least 3 years of experience in the IT field, with at least 1 year of experience in Alternate Delivery Channels (ADC), name screening, reconciliation, remittances, or related customer support and complaint resolution tasks.
- Expertise in compliance, trade, treasury, reconciliations, and remittances in the banking/financial sector.
Required Skills and Expertise
- Strong Knowledge of Banking Regulations and Compliance: A solid understanding of regulations and compliance standards in banking operations, particularly those related to ADC services.
- Experience with ADC Systems: Familiarity with mobile banking, ATMs, and other electronic platforms.
- Excellent Communication Skills: Both verbal and written communication abilities, with the capacity to work closely with internal teams and customers.
- Technical Troubleshooting Skills: Proficiency in diagnosing and solving issues with electronic banking platforms.
- Proficient in MS Office & SQL Server: Familiarity with MS Office Suite (Outlook, Excel, Word, PowerPoint) and basic knowledge of SQL Server for database management.
Key Responsibilities
As the IT Specialist, your key duties will include:
- Customer Complaint Resolution: Addressing customer complaints related to mobile apps, ATMs, and other electronic banking channels.
- Technical Support: Offering technical assistance for online banking services, mobile apps, ATMs, and other ADC platforms.
- Record Maintenance: Keeping accurate records of customer complaints and support requests.
- Cross-functional Collaboration: Working with IT teams and other departments to resolve technical issues and enhance ADC functionality.
- Training Materials Development: Creating materials to train customers on how to effectively use ADC services.
- Regulatory Compliance: Ensuring that all ADC-related processes comply with industry regulations and standards.
- Quality Assurance: Implementing measures to ensure the security, reliability, and functionality of the bank's electronic platforms.
- Continuous Improvement: Identifying opportunities to enhance the complaint resolution and support services.
Location
This role is based in Karachi.
Why Join National Bank of Pakistan?
National Bank of Pakistan offers a dynamic and supportive work environment where you will have the chance to contribute to the transformation of Pakistan’s banking sector. You will work with a team committed to leveraging cutting-edge technology to improve customer experience and ensure the bank’s growth and sustainability.
Application Deadline: 30th December 2024
Take the next step in your career and join a leading financial institution that values innovation, growth, and customer satisfaction.
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